关键词: 社会化媒体, 社区治理, 电子政府, 大数据

Abstract: In China, there are three modes of community governance:government management, cooperative governance and residents autonomous management. They share some common problems such as the absence of a real social community and a governance agent, the poor communication between government and residents and loose governmental supervision. Social media and big data may help to solve such problems. The unique aggregation of social media is helpful to establish a social community and an informationized public service platform in modern city. Meanwhile, the wide application of social media in community governance will produce a large number of data that reflect specific social relations and specific needs of the community. The government can analyze and explore social media big data by using computational methods in social science. Therefore, we can not only grasp and respond to heated issues in the community so as to provide convenient and efficient supervision, but also resolve the governance risk of the politicalization in the network public space constructed by social media.

Key words: social media, community governance, e-government, big data