当前居民医疗卫生公共服务满意度感知结构研究

doi:10.16382/j.cnki.1000-5579.2018.06.019

华东师范大学(哲学社会科学版) ›› 2018, Vol. 50 ›› Issue (6): 163-171.doi: 10.16382/j.cnki.1000-5579.2018.06.019

当前居民医疗卫生公共服务满意度感知结构研究

范静波

对外经济贸易大学公共管理学院, 北京, 100029

出版日期:2018-11-15 发布日期:2018-11-26
作者简介:范静波,管理学博士,对外经济贸易大学公共管理学院副教授(北京,100029)。
基金资助:
北京市社科基金青年项目"首都地区家庭资本影响教育资源配置的模式及机制研究"（项目编号：16JYC027）；对外经济贸易大学新进青年教师科研启动项目"家庭背景影响教育公平的区域比较研究（项目编号：14QD13）"。

On Today's Perceptual Structure of Public Health Service Satisfaction of Residents

FAN Jing-bo

Online:2018-11-15 Published:2018-11-26

摘要/Abstract

摘要：

转型期的中国，医疗保障和医疗卫生服务改革成为政府着力推进改革的重要领域，而提高医疗卫生公共服务水平是改善民生、提高居民幸福指数的关键所在。通过当前我国居民对政府医疗卫生公共服务满意度的系统分析，可以揭示这一满意度显示的感知结构与相关问题。研究发现：我国居民对医疗卫生公共服务总体满意度尚存在较大的提升空间；在11类医疗卫生公共服务项目中，卫生监督协管、药品安全管理、基本药物制度3类公共服务的评分均值相对最低。居民的满意度感知结构可以分为"疾病预防与管理满意度"和"药品管理与卫生监督满意度"2个构念，并且总体满意度更易受到"疾病预防与管理满意度"的影响。

关键词: 医疗卫生, 公共服务, 满意度, 感知结构

Abstract:

In the transitional period in China, the reform of medical security and service has become one of significant areas that the government makes great efforts to push. The improvement of public services in health care is the key to that of residents' livelihood and happiness index. This study systematically analyzes residents' satisfaction of public health services in China, measures the level of satisfaction, and discusses the structure of satisfaction perception. It shows that the average score of residents' overall satisfaction of public health services in China is 65.99, which still has a large room for improvement. In the 11 types of public health service projects, the average scores of the three types of public services such as "health supervision and management", "drug safety management" and "basic drug system" are the lowest. Residents' perception structure can be divided into two constructs, that is, "disease prevention and management satisfaction" and "drug management and health supervision satisfaction", and the overall satisfaction of residents is more susceptible to the former.

Key words: health care, public service, satisfaction, perceptual structure

范静波. 当前居民医疗卫生公共服务满意度感知结构研究[J]. 华东师范大学(哲学社会科学版), 2018, 50(6): 163-171.

FAN Jing-bo. On Today's Perceptual Structure of Public Health Service Satisfaction of Residents[J]. Journal of East China Normal University (Philosoph, 2018, 50(6): 163-171.

参考文献

姬生翔、姜流,2017,《社会地位、政府角色认知与公共服务满意度——基于CGSS2013的结构方程分析》,《软科学》第1期。
李彦伯、诸大建等,2016,《新公共服务导向的城市历史街区发展模式选择——基于上海市居民满意度的实证分析》,《城市规划》第2期。
唐莉娟,2016,《农民对农村医疗卫生服务满意度及其影响因素——基于375户农民的问卷调查数据》,《湖南农业大学学报(社会科学版)》第6期。
王哲、周麟等,2018,《财政支出、标尺比较与公共服务满意度:基于县级医疗数据的分析》,《中国行政管理》第3期。
Christensen T. and Lægreid P., 2005,"Trust in Government:The Relative Importance of Service Satisfaction, Political Factors, and Demography", Public Performance & Management Review, Vol.28, No.4.
Hassali M., Alrasheedy A., Razak B., AL-Tamimi S., Haq N. and Aljadhey H., 2014,"Assessment of general public satisfaction with public healthcare services in Kedah, Malaysia", Australasian Medical Journal, Vol.7, No.1.
Hu H., Cheng C., Chiu S. and Hong F., 2011, "A study of customer satisfaction, customer loyalty and quality attributes in Taiwan's medical service industry", African Journal of Business Management, Vol.5, No.1.
Juhana D., Manik E., Febrinella C. and Sidharta I., 2015,"Empirical Study on Patient Satisfaction and Patient Loyalty on Public Hospital in Bandung, Indonesia", IJABER, Vol.13, No.6.
Kampen J., Walle S. and Bouckaert G, 2006, "Assessing the Relation between Satisfaction with Public Service Delivery and Trust in Government:The Impact of the Predisposition of Citizens toward Government on Evaluations of Its Performance", Public Performance & Management Review, Vol.29, No.4.
Kim K., Park E. and Hahm M., 2012, "The Gap Between Physicians and the Public in Satisfaction with the National Health Insurance System in Korea", Journal of Korean Medical Science, Vol.27, No.6.
Kitapci O., Akdogan C. and Dortyol I., 2014, "The Impact of Service Quality Dimensionson Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry", Procedia-Social and Behavioral Sciences, No.148.
Moynihan D. and Pandey S., 2007,"The Role of Organizations in Fostering Public Service Motivation", Public Administration Review, Vol.67, No.1.
Namazzi G., Okuga M., Tetui M., Kananura R. and Kakaire A., 2017,"Working with community health workers to improve maternal and newborn health outcomes:implementation and scale-up lessons from eastern Uganda", Global Health Action, No.10.

[1]	兰峰, 王晨, 孙伟增, 焦成才. 拥挤效应还是规模效应：人口流入对基本公共服务水平的影响研究[J]. 华东师范大学学报(哲学社会科学版), 2022, 54(1): 127-142.
[2]	李强, 董隽含, 张欣. 子女数量和子女质量对父母自评幸福度的影响[J]. 华东师范大学学报(哲学社会科学版), 2021, 53(4): 150-165.
[3]	段芳, 崔光灿. 公共住房居住融合与公共服务设施可达性研究——基于上海市廉租住房项目的实证分析[J]. 华东师范大学学报(哲学社会科学版), 2020, 52(3): 169-179.
[4]	郭威, 王丹. 基于PPP模式的公共服务完善:作用、障碍与路径[J]. 华东师范大学(哲学社会科学版), 2018, 50(6): 127-132.
[5]	张成岗. 中国居民社会治理满意度及其问题研究[J]. 华东师范大学(哲学社会科学版), 2018, 50(6): 144-152.
[6]	杨赞, 方帅, 樊颖. 基于居住选择与居住意愿的中国老年人生活满意度的微观研究[J]. 华东师范大学(哲学社会科学版), 2018, 50(6): 153-162.
[7]	兰峰, 闫碧璠. 保障性住房失配度及其影响因素研究——以西安市为例的实证分析[J]. 华东师范大学(哲学社会科学版), 2018, 50(1): 168-176.
[8]	余佶、余佳. 城镇化进程中的城乡基本公共服务均等化 ——基于供需视角的分析框架及其路径选择[J]. 华东师范大学(哲学社会科学版), 2014, 46(1): 101-106.
[9]	何小洲蒋巍文. 国内证券公司经纪业务中小投资者满意度实证研究*[J]. 华东师范大学(哲学社会科学版), 2012, 44(4): 145-151.

当前居民医疗卫生公共服务满意度感知结构研究

On Today's Perceptual Structure of Public Health Service Satisfaction of Residents

RichHTML

PDF

可视化

摘要/Abstract

引用本文

使用本文

参考文献

相关文章 9

编辑推荐

Metrics

本文评价