中国式现代化:积极应对人口老龄化

智慧康养服务模式下认知症老人服务质量提升的路径探析

  • 钟仁耀 ,
  • 马微波
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钟仁耀,华东师范大学公共管理学院教授(上海,200062)|马微波,华东师范大学公共管理学院博士生

录用日期: 2024-04-23

  网络出版日期: 2024-06-05

基金资助

国家社科基金重点项目“积极应对人口老龄化的社会养老服务制度城乡统筹和区域协调发展战略研究”(项目编号:21AZD076)。

How to Improve the Quality of the Service for the Elderly with Cognitive Impairment under the Mode of Intelligent Health Care Service

  • Renyao ZHONG ,
  • Weibo MA
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Accepted date: 2024-04-23

  Online published: 2024-06-05

摘要

在不断加快的老龄化进程中,认知症老年人数量与日俱增,如何为他们提供高质量、专业化的照护服务成为一项重要的社会议题。智慧康养服务模式作为一种革新的养老服务模式,在改善老年人的照护效果和生活质量方面展现出巨大的潜力,在认知症的预防和早期筛查、认知症的临床诊疗与康复、认知症老年人的居家照护等方面,也提供了新的发展方向。然而,从智慧康养服务供应端看,目前仍存在智慧化程度不突出、服务效益滞后及消费市场活力不够、深层次需求挖掘不足及人文关怀特征欠缺、隐私权可能受损及数据安全性难以保障等发展瓶颈;从需求端看,则存在疾病特征阻碍服务接受度、经济负担限制服务消费积极性、技术焦虑制约服务普及等问题的困扰。有鉴于此,在加强科技与企业创新的广度和深度、深化多方主体间的共享与合作、建立产业标准与服务规范、健全监管与反馈机制的同时,有关各方应增加技术的安全性以保障认知症老年人的权益和安全,增加智慧照护产品的友好性和亲和性,培养认知症老年人及家属的数字素养,发挥医疗和护理人员的专业作用,释放认知症群体消费潜力并激发智慧康养市场活力,从而加快我国认知症老年人照护的智慧化进程。

本文引用格式

钟仁耀 , 马微波 . 智慧康养服务模式下认知症老人服务质量提升的路径探析[J]. 华东师范大学学报(哲学社会科学版), 2024 , 56(3) : 164 -174 . DOI: 10.16382/j.cnki.1000-5579.2024.03.015

Abstract

As the aging process accelerates, the number of elderly people with cognitive impairment continues to rise, making the provision of high-quality, specialized care service a significant social issue. The intelligent health care, as an innovative eldercare service model, shows great potential in improving the care for and life quality of the elderly. It also offers new directions in the prevention and early screening of cognitive impairment, clinical diagnosis and treatment, rehabilitation, and home care for elderly people with cognitive impairment. However, as far as intelligent health care service providers are concerned, there are still development bottlenecks such as undeveloped intelligent technology, lagging service benefits, insufficient market dynamism, inadequate exploration of deep-seated needs, lack of humanistic care, potential infringement of privacy rights, and difficulties in ensuring data security. As for the demand side, issues such as disease characteristics hindering service acceptance, economic burdens limiting consumer enthusiasm for service, and technology anxiety restraining service popularization pose challenges. In light of this, it is imperative to enhance the breadth and depth of technological and corporate innovation, deepen sharing and cooperation among multiple parties, establish industry standards and service norms, and improve regulatory and feedback mechanisms. Relevant parties should increase the security of technology to protect the rights and safety of elderly people with cognitive impairment, enhance the user-friendliness and approachability of intelligent care products, foster digital literacy among elderly people with cognitive impairment and their families, leverage the professional roles of medical and nursing staff, unlock the consumption potential of the cognitive impairment group, and stimulate the vitality of the intelligent health care market, thus accelerating the intelligent care process for elderly people with cognitive impairment in China.

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