Abstract:

Based on a literature review of comprehensive performance evaluation of government purchasing public services,this paper designs a model of the comprehensive performance evaluation of government's purchasing social services and then scientifically estimates its parameters by using the data of social services purchased by family plan system in Pudong New Area,Shanghai. The model consists of four sub-models,namely (1)standard of basic management system construction of the entrusted social service units;(2)organization management performance(Employee Engagement)of the entrusted social service units;(3)satisfaction of related government officials,and (4)satisfaction of service beneficiaries. This paper sums up some replicable and practicable methods for performance management and evaluation of government purchasing social services so as to institutionally make up the shortages of the institutional construction of government purchasing social services.

Key words: government's purchasing services, social services, third-party evaluation, comprehensive performance