Structure Dimensions and Model Construction of Internet Platform Enterprises’ Social Responsibility:An Exploratory Research based on the Rooting Theory

  • Gui-sun CHENG ,
  • Zhong-cheng ZHANG
Expand

Accepted date: 2023-04-19

  Online published: 2023-05-30

Abstract

With the rapid development of China’s Internet platform enterprises, the resulting problem of lack of social responsibility and governance of platform enterprises has become a social focus issue, and the key to solving this problem lies in fundamentally clarifying the structural dimensions and boundaries of social responsibility of Internet platform enterprises. Based on the social responsibility reports released by 12 local Internet platform enterprises, such as Alibaba, DDT and Meituan, this paper uses Nvivo 12.0 software to conduct open coding, spindle coding and selective coding on the original data, and takes advantage of the rooting theory analysis method to inductively extract the social responsibility of China’s internet platform enterprises. The results show that China’s internet platform enterprises’ social responsibility contains nine structural dimensions, namely, economic responsibility, political responsibility, legal responsibility, environmental responsibility, employee responsibility, user responsibility, partner responsibility, charity and public welfare responsibility, and industry ecological responsibility. Based on these dimensions, a pyramid model of internet platform enterprises’ social responsibility is constructed from the perspective of responsibility to stakeholders. The model contains three main levels, that is, bottom-line social responsibility, safeguarding social responsibility, and expectation social responsibility. This provides a new theoretical basis for further research and definition of the structural dimensions and system of social responsibility of internet platform enterprises. It also provides a theoretical reference for internet platform enterprises to improve their social responsibility system in practice.

Cite this article

Gui-sun CHENG , Zhong-cheng ZHANG . Structure Dimensions and Model Construction of Internet Platform Enterprises’ Social Responsibility:An Exploratory Research based on the Rooting Theory[J]. Journal of East China Normal University (Philosophy and Social Sciences), 2023 , 55(3) : 155 -168 . DOI: 10.16382/j.cnki.1000-5579.2023.03.015

References

null 包国强、黄诚、倪霜, 2020, 《网络平台社会责任治理研究综述—历程、问题与展望》, 《媒体融合新观察》第5期, 第59—62页.
null 陈向明, 1999, 《扎根理论的思路和方法》, 《教育研究与实验》第4期, 第58—63页.
null 程贵孙, 2016, 《互联网平台竞争定价与反垄断规制研究》, 上海: 上海财经大学出版社.
null 程贵孙、陈宏民、孙武军, 2006, 《双边市场视角下的平台企业行为研究》, 《经济理论与经济管理》第9期, 55—60页.
null 晁罡、林冬萍、王磊、申传泉, 2017, 《平台企业的社会责任行为模式—基于双边市场的案例研究》, 《管理案例研究与评论》第1期, 第70—86页.
null 贺石昊、孙海尧, 2020, 《共享经济企业的平台社会责任研究—基于滴滴出行的案例研究》, 《科技和产品》第10期, 第8—15页.
null 李丹敏, 2017, 《内部控制视角下的互联网企业社会责任研究》, 《管理案例研究与评论》第1期, 第70—86页.
null 刘玉国、谌琦, 2019, 《互联网平台企业的社会责任与规制管理》, 《决策与信息》第5期, 第83—91页.
null 齐丽云、李鹏飞、尚可, 2017, 《企业社会责任的维度厘定与量表开发—基于中国企业的实证研究》, 《管理评论》第5期, 第143—152页.
null 沈鹏熠, 2016, 《基于消费者预期的在线零售企业社会责任行为研究》, 《财经论丛》第10期, 第96—104页.
null 苏明明、叶云, 2022, 《平台企业社会责任治理研究: 内涵、动因与模式》, 《财会月刊》第19期, 第135—143页.
null 肖红军, 2017, 《平台化履责: 企业社会责任实践新范式》, 《经济管理》第3期, 第193—208页.
null 肖红军、李平, 2019, 《平台型企业社会责任的生态化治理》, 《管理世界》第4期, 第120—144页.
null 肖红军、阳镇, 2020, 《平台型企业社会责任治理: 理论分野与研究展望》, 《西安交通大学学报(社会科学版)》第1期, 第57—68页.
null 徐尚昆、杨汝岱, 2007, 《企业社会责任概念范畴的归纳性分析》, 《中国工业经济》第5期, 第71—79页.
null 阳镇, 2018, 《平台型企业社会责任: 边界、治理与评价》, 《经济学家》第5期, 第79—88页.
null 阳镇、许英杰, 2018, 《平台经济背景下企业社会责任的治理》, 《企业经济》第5期, 第78—86页.
null 赵丹, 2019, 《互联网平台企业社会责任缺失动因及路径初探》, 《现代商业》第12期, 第92—93页.
null 朱文忠、尚亚博, 2020, 《我国平台企业社会责任及其治理研究—基于文献分析视角》, 《管理评论》第6期, 第175—183页.
null Bowen, H. R. , 1953, Social Responsibilities of the Businessman, New York: Harpor & Row.
null Carroll, A. B. , 1979, “A Three-Dimensional Conceptual Model of Corporate Performance”, Academy of Management Reviews, Vol. 4, No. 4: 497-505.
null Freeman, R. E. , 1983, “Strategic Management: A Stakeholder Approach”, Advances in Strategic Management, Vol. 1, No. 1: 31-60.
null Gallo, M. A. , 2004, “The Family Business and Its Social Responsibilities”, Family Business Review, Vol. 17, No. 2: 135-149.
null Glaser, B. G. and Strauss, A. L. , 1966, “The Purpose and Credibility of Qualitative Research”, Nursing Research, Vol. 15, No. 1: 56-61.
null Isabelle, M. and David, A. R. , 2002, “Corporate Social Responsibility in Europe and the U. S. ”, Journal of International Business Studies, Vol. 33, No. 3: 497-514.
null Latif, K. F. , 2018, “Measuring Corporate Social Responsibility: A Critical Review of Survey Instruments”, Corporate Social Responsibility and Environment Management, Vol. 25, No. 6: 1 174-1 197.
null Matten, D. , Crane, A. and Chapple, W. , 2003, “Behind the Mask: Revealing the True Face of Corporate Citizenship”, Journal of Business Ethics, Vol. 45, No. 3: 109-120.
null Munilla, L. S. and Miles, M. P. , 2005, “The Corporate Social Responsibility Continuum as a Component of Stake Holder Theory”, Business and Society Review, Vol. 110, No. 4: 371-387.
null Sethi, S. P. , 1975, “Dimensions of Corporate Social Responsibility”, California Management Review, Vol. 10, No. 3: 58-64.
Outlines

/