华东师范大学学报(哲学社会科学版) ›› 2021, Vol. 53 ›› Issue (2): 127-136.doi: 10.16382/j.cnki.1000-5579.2021.02.012

• 城市社会工作问题研究 • 上一篇    下一篇

政府购买服务与社会工作的标准化——以上海的三个机构为例

何雪松, 刘莉   

  • 出版日期:2021-03-15 发布日期:2021-03-26
  • 作者简介:何雪松，华东理工大学社会与公共管理学院教授、博士生导师|刘莉，华东理工大学社会与公共管理学院社会工作专业博士研究生（上海，200237）
  • 基金资助:
    国家社会科学基金重大项目“社会治理背景下我国社会工作行动本土化理论框架与实践体系研究”（项目编号：16ZDA084）

Government’s Purchase of Services and the Standardization of Social Work：A Case Study of Three Social Work Organizations in Shanghai

Xue-song HE, Li LIU   

  • Online:2021-03-15 Published:2021-03-26

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摘要：

技术治理下的社工机构日益行政化。以往研究着重关注其整体管理的行政化，而忽视了服务管理行政化。以上海的三个大型官办社工机构为例，考察在政府购买服务背景下社工机构在与政府互动过程中形成的标准化态势，可以发现：社工机构呈现出较强的标准化趋势，体现为管理架构趋同化、定向购买常态化和服务管理技术化。这一方面提升了社工机构的效率，从而更好对接政府的需求，另一方面又带来技术治理的困境—结构惰性、行政效率和多重管理，影响社会工作的专业发展。

关键词: 政府购买服务, 官办社工机构, 标准化

Abstract:

Social work organizations under technological governance are increasingly administrative. Previous studies focused on the administrationalization of the overall management, but ignored the administrationalization of service management. The case study of three government-funded social work organizations in Shanghai aims to examine how social work organizations interact with the government to form a standard condition in the context of service outsource. The results show that social work organizations have demonstrated a strong trend of standardization, which is reflected in the convergence of management structures, the normalization of targeted purchase of services, and the technicalization of service provision. On the one hand, this has improved the efficiency of social work organizations to better meet the needs of the government. On the other hand, it has brought about challenges related with technical governance: structural inertia, administrative efficiency and multiple management, which affect the professional development of social work.

Key words: government’s purchase of services, government-funded social work organizations, standardization