On Today's Perceptual Structure of Public Health Service Satisfaction of Residents

doi:10.16382/j.cnki.1000-5579.2018.06.019

Abstract

Abstract:

In the transitional period in China, the reform of medical security and service has become one of significant areas that the government makes great efforts to push. The improvement of public services in health care is the key to that of residents' livelihood and happiness index. This study systematically analyzes residents' satisfaction of public health services in China, measures the level of satisfaction, and discusses the structure of satisfaction perception. It shows that the average score of residents' overall satisfaction of public health services in China is 65.99, which still has a large room for improvement. In the 11 types of public health service projects, the average scores of the three types of public services such as "health supervision and management", "drug safety management" and "basic drug system" are the lowest. Residents' perception structure can be divided into two constructs, that is, "disease prevention and management satisfaction" and "drug management and health supervision satisfaction", and the overall satisfaction of residents is more susceptible to the former.

Key words: health care, public service, satisfaction, perceptual structure

FAN Jing-bo. On Today's Perceptual Structure of Public Health Service Satisfaction of Residents[J]. Journal of East China Normal University (Philosoph, 2018, 50(6): 163-171.

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